Meet the Coffee Chain Brewing Every Cup to Order | CEO Explains How It Pulls It Off скачать в хорошем качестве

Meet the Coffee Chain Brewing Every Cup to Order | CEO Explains How It Pulls It Off

In this episode of Take-Away with Sam Oches, Sam talks with Mahesh Sadarangani, the CEO of Philz Coffee, an artisanal coffee brand that, for more than 20 years, has committed itself to serving hand-crafted coffee using sustainably sourced beans from around the world. Mahesh arrived at Philz from Wingstop in 2021, and he set out to modernize and optimize the chain while protecting its quality commitment. He joined the podcast to talk about how Philz manages to obsess over its high-quality coffee even as it adds tools like drive thrus and loyalty programs. In this conversation, you’ll find out why: The coffee category is highly fragmented — which is good news for all of us Your brand’s original values are probably still relevant for your path forward Restaurant brands need multiple formats to fulfill their potential Even saturated categories are ripe for something outside the box Your experience defines your relationship with your guest; don’t mess with it too much Human connection is alive and well in the restaurant industry Have feedback or ideas for Take-Away? Email Sam at [email protected]. ------------------------ 00:00 - Ad and Podcast Introduction 02:08 - Interview Kickoff and Mahesh’s Professional Background 04:05 - Phil’s Coffee Concept and Market Positioning 04:52 - Scaling Operations: Systems and Management 06:12 - Founder Legacy and Core Values 07:32 - Drive‑Through Expansion Strategy 12:05 - Competitive Landscape: Starbucks and Other Brands 15:50 - People, Training, and Culture 18:58 - Loyalty Program Development 21:47 - Growth Plans and Geographic Expansion 26:28 - Acquisition and Future Vision 28:23 - Outro 28:31 - Takeaway 1: Coffee Category Fragmentation and Quality 30:48 - Takeaway 2: Importance of Original Brand Values 32:35 - Takeaway 3: Multiple Formats and Drive‑Through Innovation 34:09 - Takeaway 4: Opportunities in Saturated Categories 35:13 - Takeaway 5: Experience Defines Brand Identity 37:03 - Takeaway 6: Human Connection in Restaurants 38:36 - Conclusion ------------------------ Connect with us: ------------------------ Our website: http://NRN.com Our Facebook:   / restaurantnews   Our Twitter:   / nrnonline   Our LinkedIn: http://linkd.in/NRNonline Our Instagram:   / nrnonline