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Incident response communications can make or break trust after a cyberattack or data breach. In this episode, host Martin Hinton speaks with Kelly Miller (Managing Director, FTI Consulting) about how words, timing, and message discipline shape outcomes during incident response—especially when legal, regulatory, and cyber insurance pressures collide. Kelly leads FTI Consulting’s Cybersecurity & Data Privacy Communications practice and has guided organizations through high-profile incidents, investigations, and public scrutiny. You’ll learn how to avoid over-promising in the first 24 hours, map stakeholders, align internal and external updates, and build a recovery narrative that holds up. Find FTI Consulting here: www.fticonsulting.com Find Kelly Miller here: linkedin.com/in/kellyfmiller #incidentresponse #cybersecurity #cyberinsurance #crisiscommunications ✅ Topics covered: Crisis communication during a cyberattack Stakeholder management and transparency Legal considerations and compliance pressures Cyber insurance coordination and documentation Tabletop exercises and preparedness Chapters: 00:00 Introduction to Cyber Incident Response 02:52 The First Moments of a Cyber Breach 05:39 The Importance of Communication in Crisis 09:06 Establishing Effective Processes 12:02 Understanding Stakeholder Dynamics 14:59 The Human Element in Crisis Management 17:57 Mapping Stakeholders and Key Messages 20:53 Legal and Insurance Considerations 23:58 Navigating Media Communications 26:45 The Role of Internal Communications 29:46 Maintaining Message Discipline 32:47 Recovery and Future Preparedness 34:18 Crafting a Recovery Narrative 38:28 The Importance of Practice and Preparation 46:30 Tabletop Exercises: The Scrimmage of Crisis Management 56:42 Words Matter: The Impact of Language in Crisis Communication Welcome to Cyber Insurance News & Information – Your Trusted Source for Everything Cybersecurity and Cyber Insurance! Stay informed, stay protected. Our channel is dedicated to bringing you the latest news, expert insights, and essential updates in the fast-evolving world of cybersecurity and cyber insurance. Whether you're a business owner, IT professional, insurer, or simply interested in digital risk, we break down complex topics into clear, actionable content. 🔐 What You'll Find Here: Weekly updates on cybersecurity threats and breaches Deep dives into cyber insurance policies and trends Tips on risk management and cyber compliance Interviews with industry experts Regulatory updates and legal analysis Real-world case studies and best practices Subscribe now and join a growing community that’s serious about understanding and managing cyber risks in today’s digital world. 📌 New Videos Every Week – Hit the Bell Icon to Stay Notified.