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00:00 Welcome Kathy Bennett with CCB Technology 00:18 What challenges led you to evaluate a new SAT provider? 00:53 What was the driving factor to choose Phin over other providers? 02:35 What was your onboarding experience like? 03:15 What has been your experience onboarding new clients? 04:20 Who manages Phin on your team? 05:20 What do you integrate Phin with? 05:36 What has your end-users' experiences been like with Phin? 06:38 How much time have you saved using Phin? 08:08 How does Phin benefit your team? 08:51 How does Phin benefit your customers? 09:27 How do you measure ROI of SAT for your customers? 10:45 What challenges have you faced with Phin? 11:21 What would you change about Phin? 12:23 What would you say to an MSP evaluating Phin? Watch the full feedback session with Kathy Bennett from CCB Technology where she answers questions about her experience using Phin Security, since March 2025. ______ CCB Technology, an MSP serving small to mid-sized businesses, needed a more efficient and user-friendly security awareness training (SAT) solution. Their previous platform didn’t have a pricing model that worked well for MSPs, it presented technical challenges, and took too much time to set up and manage. Seeking a tool that would save time, reduce friction, and drive better client engagement, after a two-year evaluation of multiple providers, CCB Technology chose Phin Security.