How to Help Your Team Step Up with Better Customer Service скачать в хорошем качестве

How to Help Your Team Step Up with Better Customer Service

https://RonKaufman.com/#subscribe How can you build a self-sustaining culture of service improvement? Here's one essential key. Everyone on your team must take responsibility for improving service. As a leader, you may encounter pushback on this idea. When you tell someone to take responsibility for implementing service improvements, you'll likely hear all the reasons why it's not feasible right now. You may even have a few of those reasons in your own head! However, here's the thing: limitations on budget, time, or manpower may restrict what your team and organization can do right now. But that doesn't remove anyone's responsibility for creating a better customer experience. It's up to everyone on the team to step up as best they can, even if it means leaving bigger, more expensive service initiatives for later. No organization can sustain a shining service culture unless every member of the team takes personal responsibility for the customer experience. If you want to learn more about how to help your team step up with service, watch the video for additional insights and tips. #customerservice #customerexperience #customer #businessgrowth #businessideas Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE". Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures. For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game. Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson&Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more. If you enjoyed this video you may want to watch Ron in action again here:    / ronkaufman   #customerservice #customerexperience #customer #businessgrowth #businessideas Stay in touch with Ron on social media! Facebook Page:   / ronkaufmanupliftingservice   LinkedIn:   / ronkaufman   Twitter:   / ronkaufman