Automate Case Merging in Salesforce with Case Merge Premium by Vicasso скачать в хорошем качестве

Automate Case Merging in Salesforce with Case Merge Premium by Vicasso

Eliminate the chaos of duplicate cases in Salesforce with Vicasso's Case Merge Premium app. Discover how the Automerge feature automatically identifies and merges duplicate cases, saving your support team valuable time and resources. Reduce agent frustration by preventing them from working on the same issue across multiple records. Maintain clean and organized Salesforce data for better reporting and analysis. Streamline your support process and boost productivity. Timestamps: 0:00 - Duplicate Cases in Salesforce wreak havoc 0:13 - Channel Thrashing. What, Why, and How 0:46 - Duplicate Cases can be caused by email threading issues 0:57 - Important information can be included in different places 1:17 - Case Merge Premium, native to Salesforce 1:25 - The Automerge feature automatically merges cases with high-confidence 1:44 - Or opt for the manual merge option, handled with one click 2:14 - Start a free trial of Case Merge Premium on the Salesforce AppExchange Learn more about Case Merge Premium on the Salesforce AppExchange: https://vicas.so/cmp-appx-ev Visit Vicasso's website: https://www.vicasso.com #Salesforce #CaseManagement #CustomerService #Automation #Vicasso #AppExchange #CRM #CaseMerge #Automerge