Switchbot S10 fails (yet again) to get water from station скачать в хорошем качестве

Switchbot S10 fails (yet again) to get water from station

This is the fourth Switchbot S10 floor cleaning robot we've had. We didn't buy four, but the first one had the side brush motor fail, and that robot was replaced under warranty (only a few months old). Robot 2 (the first replacement) wouldn't get water from the Switchbot water fill station. That was returned under warranty, and robot 3 was sent to us (second replacement). That one also couldn't fill with water, so we got a fourth robot (third replacement). Guess what... same problem. Switchbot support refuses to escalate this to a higher level of support, keeping us on the first-level support... but they did send us a replacement water station after I suggested it. Today I got that new water station and replaced the original station with the new one. This video shows robot 4 trying to fill with water from the new water station. Spoiler alert: it still doesn't fill. Yes, I've already shared with Switchbot my Google Photos album that has multiple video showing me doing troubleshooting test videos that they require in order to get a warranty replacement. Lot of effort on the customer's part, very little help from Switchbot support, and in the end, will still have a non-mopping robot. NOTE: Conceptually, this is a great robot. The roller mop is much better than the spinning pads of some other robots. And the separate water filling station that can be plumbed in for automatic fill and drain is the best feature. When we got robot #1, this all worked fine. The robot automatically went from the charging station to the water station, filled itself with water, then went on a vacuum-and-mopping run in the appropriate places. Downsides to this robot? 1) Lousy lousy lousy Home Assistant integration. Oh, it will connect, but the data being shared is so far from real time as to be worthless -- many minutes to get staus updates, and they are often wrong (mostly wrong). Interstingly, the app on the phone gets instant updates, so it isn't as if they couldn't provide the data... it is there, but they aren't sharing. And it is the most meager amount of data fields, when could be much more rich. This is a robot, with the design on automating things. Why not share and work with Home Assistant, the whole idea of which is to automate. 2) Support. Worst support from a tech company I've ever seen... and I've seen some really bad support. I've never had a company just ignore every request to escalate the support issue to the next level of support. This problem transcends the ability of the first level support to make sense of it and come up with an appropriate set of troubleshooting steps. Something that might bring about an actual solution. That's about it for downsides. They could solve #1 with software updates. They told everyone that they were going to do this, and then later said they had, but that isn't true. The could solve #2, by just restructuring how their own support system works. Currently it is maddeningly opaque. Lots of "Oh, we're sorry and thank you for your patience" and lots of boilerplate copy-and-paste troubleshooting steps, but little to no concern about this specific case. Too bad. This could be a really cool product.