EP9: Lucidya : AI For Enhanced Customer Experience and Social Listening | AWS for AI Podcast скачать в хорошем качестве

EP9: Lucidya : AI For Enhanced Customer Experience and Social Listening | AWS for AI Podcast

Join us for an in-depth conversation with Dr. Zuhair Khayat, CTO and co-founder of Lucidya, a groundbreaking AI company revolutionizing customer experience in the Middle East. From his journey through academia at KAUST to pioneering Arabic language AI solutions, Dr. Khayat shares invaluable insights on building technology for Arabic markets. Discover how Lucidya is tackling unique challenges in Arabic language processing, managing customer experience across dialects, and leveraging AI for brand management in the MENA region. Learn how Lucidya is transforming social listening and customer intelligence through advanced AI. From sophisticated sentiment analysis to real-time brand monitoring across multiple dialects, discover the future of customer experience management. Learn more: http://go.aws/47yubYq Lucidya Website: http://go.aws/4846zeH Dr. Khayat's Research: https://scholar.google.com/citations?... Chapters: 00:00 - Introduction 02:27 - Lucidya's Origin Story 05:20 - AI startup vision before GenAI 07:30 - From Saudi Arabia to the world. 08:11 - Lucidya’s Long Term Mission 08:59 - What is Customer Experience ? 10:55 - Lucidya’s Value Proposition 12:18 - Use Cases : Brand Managment 17:20 - Use Cases : Customer Support 19:14 - Use Cases : Market Research 20:43 - Use Cases : Marketing Optimization 21:52 - Building Products in GenAI Era 25:58 - Keeping up with the AI innovations 26:45 - Product bundles from Research to Support 28:50 - Evolution of Challenges for Building AI Models 30:18 - ASAD - Arabic Sentiment Analysis Data 31:22 - Navigating Ambiguity in Human Communications 33:40 - Managing Biases in Data with agents 38:02 - Arabic Dialects Support 40:41 - Split Learning, Collaborative Training on Private Data on the Cloud. 47:10 - Opportunities for Split Learning in Regulated Industries 49:35 - U shape Learning as a Collaborative Framework for Privacy 50:12 - a CTO’s advise for AI startups 53:20 - Choosing the right architecture on AWS for your team 55:45 - The Future of AI. 58:06 - Closing Remarks Subscribe to AWS: https://go.aws/subscribe Sign up for AWS: https://go.aws/signup AWS free tier: https://go.aws/free Explore more: https://go.aws/more Contact AWS: https://go.aws/contact Next steps: Explore on AWS in Analyst Research: https://go.aws/reports Discover, deploy, and manage software that runs on AWS: https://go.aws/marketplace Join the AWS Partner Network: https://go.aws/partners Learn more on how Amazon builds and operates software: https://go.aws/library Do you have technical AWS questions? Ask the community of experts on AWS re:Post: https://go.aws/3lPaoPb Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—use AWS to be more agile, lower costs, and innovate faster. #SocialListening #ArtificialIntelligence #CustomerExperience #ArabicAI #AWS #BrandManagement #MENA #KSA #SocialMediaAnalytics #DigitalTransformation #CustomerIntelligence #AWSForAI #AmazonWebServices #CloudComputing