Make Accommodations for Success with Phil Monk (1/2) скачать в хорошем качестве

Make Accommodations for Success with Phil Monk (1/2)

Welcome to episode 185 of the Nerd Journey Podcast [@NerdJourney (  / nerdjourney  ) ]! We’re John White (  / vjourneyman  ) (@vJourneyman (  / vjourneyman  ) ) and Nick Korte () (@NetworkNerd_ (  / networknerd_  ) ), two Pre-Sales Technical Engineers who are hoping to bring you the IT career advice that we wish we’d been given earlier in our careers. In today’s episode we share part 1 of a discussion with Phil Monk detailing Phil’s progression from college to monitoring desk to support to consulting. We’ll also discuss some of the challenges Phil has experienced as a result of being dyslexic and what he has done to overcome those challenges. Original Recording Date: 07-23-2022 Topics – Meet Phil Monk, Getting into Tech, With Great Management Comes Opportunity, Education and University, Tense Situations, Entering Consultancy, Organizational Acceptance of the Confirmed Dyslexic, Accommodations for Thinking Differently, The Advocate and Overcomer 3:41 – Meet Phil Monk • Phil Monk (  / philipmonk  ) is currently a Critical Accounts Program Architect at VMware based in the UK. • Many congrats to Phil who was promoted to Principal Architect between our recording and the release of this episode! • The critical accounts team is the highest form of escalation within VMware related to customer challenges. The team do not operate on a break fix level like support but rather focus on stabilization, looking at wider operational and architectural challenges, trying to determine the root cause of problems, understanding business issues, and helping the customer create a better path forward. • Phil has done this type of work for a little while and really enjoys it. • The critical accounts team formed in 2021 as an offshoot from the customer success team and stays engaged for a few months to assist customers in consuming VMware technologies in a better way. • Some customer challenges are architectural and some are operational. Phil and a number of his colleagues and others in the principal community are working on ways to make it easier for customers to onboard and consume VMware technologies. 6:44 – Getting into Tech • Phil started in IT when he was 17 (about 2004). • When Phil was younger his father bought the family a computer. Not long after that Phil took it apart and put it back together. • Phil was fascinated with how everything worked together and knew he wanted to do something in technology. • Phil started doing some programming here and there on a Windows 95 machine (using DOS) and later got a Commodore 64. • Phil even tinkered around with trying to build his own games. • In school in the UK, they do the General Certificate of Secondary Education or [GCSE](https://en.wikipedia.org/wiki/General...], which is the equivalent of a test that US high schools do. • Phil chose IT for these, and they refused since Phil did not specialize in the subject and his track record of being a bit mischievous at times. • In the UK, when you do a college course, you have to take an aptitude test. • Phil went for the lowest level IT course he could. His test scores had not been great previous to that. Phil struggled with test taking largely due to his dyslexia diagnosis and a lack of help. • These aptitude tests in particular were on the computer. He aced the first one as well as the second one. After performing well on the 3rd level test, Phil was placed in a more advanced course (unusual for someone his age). • Phil enjoyed the time at college and learned a great deal. He was hired by a company called T-Systems (  / t-systems  ) based in the UK (a global systems integrator that would recruit from local colleges). • Phil’s father was a mechanic, and in his youth he would work on various projects with his father and grandfather such as building go carts. • If Phil didn’t know how something worked he was determined to figure it out, which naturally led to pulling it apart in many cases. This tinkering and desire to understand naturally made him more inquisitive. • Phil started building computers not long after he took the family computer apart. He and his dad would go to computer fairs and work to build gamin...