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SURI is disrupting oral care with a sustainable, design-led electric toothbrush that consumers actually love to use. #RetailDisrupted #SURI #SustainableBrand In this episode, SURI co-founders Gyve Safavi and Mark Rushmore tell Retail Disrupted host Natalie Berg how they scaled from D2C startup to a multi-million-dollar business stocked in Boots, Target, Goop and other major retailers — all while maintaining their core mission: sustainability, design and performance. We dive into: – Why the toothbrush market was ripe for disruption – The "secret sauce" behind SURI's cult-like customer love – Their world-exclusive recycling program for toothbrush heads – Scaling challenges: under-hiring, cash flow, and staying true to mission – How high-profile fans (from Jony Ive to the Kardashians) became organic advocates – The omni-channel strategy that took them from D2C to retail dominance – Lessons for any challenger brand looking to compete with giants If you’re a retail, CPG or D2C leader looking to build more sustainable, design-led products – or to understand how challenger brands can take on incumbents – this conversation is packed with actionable insight. CHAPTERS: 00:00 Intro – Why Oral Care Needed Disrupting 01:05 Meet SURI – Who Are Gyve Safavi and Mark Rushmore? 03:02 Spotting the Gap: What’s Broken in Electric Toothbrushes 06:11 Sustainability, Design, Performance – The Three Non‑Negotiables 09:24 From Idea to Product: Building the First SURI Brush 12:38 Minimal Lovable Product: Focusing on What Really Matters 16:10 Early Traction and “Oh wow, this could be big” Moments 19:27 Scaling to a £24M Business – Growth, Funding and Focus 23:40 High‑Profile Fans: Jony Ive, Kardashians, Cumberbatch and More 27:05 The Recycling Program – Closing the Loop on Toothbrush Waste 30:12 Lessons from D2C – What Worked, What Didn’t 34:06 Moving Beyond D2C: Retail Expansion and Partnering with Major Retailers 38:21 Cracking the US Market – Challenges and Opportunities 42:55 Competing with Giants: Advice for Challenger Brands 47:10 Final Takeaways – The Future of Oral Care and What’s Next for SURI #OralCare #ChallengerBrand #ElectricToothbrush