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Most manufacturers don’t struggle with parts catalogs because they lack CAD data. They struggle because the knowledge locked inside engineering systems never makes it to the people responsible for identifying, selling, and supporting replacement parts. In this educational session, Documoto and VNTANA examine why parts identification becomes one of the biggest bottlenecks in aftermarket operations - even in organizations with robust CAD and PLM investments. We’ll look at this problem from both sides of the handoff: how engineering teams prepare CAD and 3D for downstream use, and how aftermarket teams depend on that structure to identify and deliver the right parts. Rather than focusing on tools or features, we’ll explore the structural and organizational reasons parts catalogs fail to scale, including how CAD data is flattened, fragmented, or turned into one-off outputs that create long-term operational drag. Using real-world examples from complex equipment manufacturers, we’ll discuss: Why parts identification often depends on tribal knowledge instead of systems How static PDFs and disconnected diagrams turn support teams into human integration layers What “operationalizing CAD” actually means from an aftermarket perspective How interactive 3D, when combined with structured parts data, reduces rework, training time, and support overhead This session is designed for manufacturers who want to reduce dependency on phone calls, improve parts accuracy, and build aftermarket operations that scale without adding headcount. For more information, visit https://www.VNTANA.com/