Promoting Crowd-sourced Content Contributions with KCS and AI | Document360 Webinar скачать в хорошем качестве

Promoting Crowd-sourced Content Contributions with KCS and AI | Document360 Webinar

In this webinar, Sally Stumbo, Senior Technical Writer at Chainguard, discusses how documentation and knowledge teams can drive high-quality, crowdsourced content using Knowledge-Centered Service (KCS) and AI. Drawing on over a decade of experience in technical support and documentation, Sally shares practical insights on unlocking knowledge from support and customer-facing teams, reducing contributor friction, and using AI to improve content quality while scaling documentation efficiently. Key Highlights: ► Encourage meaningful content contributions across the organization ► Apply KCS principles beyond support teams to product documentation ► Use AI to lower the barrier to writing and updating docs ► Reduce support load by keeping knowledge current and accessible ► Build a culture of shared ownership around documentation 𝐏𝐏𝐓 𝐒𝐥𝐢𝐝𝐞𝐬: https://bit.ly/4r3erUk ► For more details, check out our webinar page: https://document360.com/webinars/ ► Request a Free Demo: https://bit.ly/demoDocument360 ► 14-day free trial: https://bit.ly/signupdoc360 ► Subscribe to https://bit.ly/Document360 for more updates ► Find us on Facebook:   / document360   ► On LinkedIn:   / document360   ► On Twitter:   / document360