How a business can respond to a consumer complaint filed with SCDCA. скачать в хорошем качестве

How a business can respond to a consumer complaint filed with SCDCA.

The South Carolina Department of Consumer Affairs processes and mediates written consumer complaints. SCDCA will notify businesses if someone files a complaint with our agency. Businesses can respond to the complaint by going to consumer.sc.gov. Click on Business Resources / Laws. On the right side of the page click the icon that says “respond to a complaint.” That will take you to our complaint portal where you can register for an account. Enter the business id and the complaint number included in the notification SCDCA sent your business. You will then be able to enter your name and contact information. After you agree to the terms… you will be able to see the consumer’s complaint. At the bottom of the page you will see instructions on how to submit questions about the complaint – and there is a box where you can provide a response. The next screen will allow you to enter a supporting document. If you have multiple files or the file is large – you can email, fax or mail those documents to SCDCA. Check the box acknowledging you have reviewed the information and then click submit response. You will be taken back to the dashboard where you can view the status of any complaints filed against your business and the status of those complaints. The page will also allow you to contact the analyst handling the complaint if you need to do so. Just click their name to send them an email. Contact information for the department is also listed on this page. Now that you’re registered– you will receive email notifications if SCDCA receives any future complaints involving your business. The message will instruct you to go to the complaint portal and file a response.