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Welcome to the ‘Investing Demystified’ series by NSE! India’s securities market has a well-defined framework to protect investors and address their grievances. This video explains how investors can raise complaints through the SCORES platform, escalate issues using the Smart ODR mechanism, and understand the timelines and stages involved in dispute resolution. It also highlights the role of market infrastructure institutions and investor service centres in ensuring fair, transparent, and timely resolution. A must-watch for investors who want to know where to seek help and how to navigate grievance redressal in the securities market. Whether you’re a beginner exploring securities market or an investor looking to understand the grievance mechanism, this episode will help you make more informed and responsible decisions. Chapter: 00:00 – Investor protection in the securities market 00:18 – Grievance redressal framework for investors 00:27 – Using the SCORES platform 00:55 – When and how to use Smart ODR 01:14 – What is Smart ODR 01:34 – Registering and filing a complaint 02:03 – Scope and limitations of the platforms 02:32 – Timelines under the SCORES system 03:16 – Dispute resolution process in Smart ODR 03:26 – Pre-conciliation stage 03:39 – Conciliation stage 04:00 – Arbitration stage 04:21 – End-to-end resolution flow 04:39 – A transparent and robust system 05:04 – Investor support and service centres Subscribe to our YouTube channel for more investor awareness videos! Check out our top playlists for deeper financial insights: NSE Podcast Series: https://bit.ly/41ufz7X NSE Father & Son Series: https://bit.ly/3RjLsex NSE Parsi Cafe Series: https://bit.ly/3Rcejl1 NSE Money Minded Malini Series: https://bit.ly/3DIyTXg NSE SEBIvsSCAM: https://tinyurl.com/2rwh2kzx https://tinyurl.com/34e6mznu https://tinyurl.com/2s37ksfm Follow us on social media for more investor education content: IG: https://www.instagram.com/nseindia/?h... X: https://x.com/NSEIndia?ref_src=twsrc FB: / nationalstockexchange LI: / nseindia #NSE #InvestingDemystified #HowStockMarketWorks #Investing101 #StockMarketProcess #NSEIndia #SEBI #InvestorAwareness #Investing #Finance #StockMarket #FinancialMarkets #FinancialLiteracy #GrievanceRedressal #SCORES #SMARTODR