Omar Romero on Building a Caribbean MSP, Client Culture & Growth Lessons | Cyber Inspiration Podcast скачать в хорошем качестве

Omar Romero on Building a Caribbean MSP, Client Culture & Growth Lessons | Cyber Inspiration Podcast

In this episode of the Cyber Inspiration Podcast, host Evgeniy Kharam speaks with Omar Romero, Founder and CEO of Rose IT Services Limited, about building a managed services business in the Caribbean. From humble beginnings in a spare bedroom to supporting clients across North America, Omar shares lessons on growth, team building, customer relationships, and the cultural differences that shape his business approach. If you’ve ever thought about launching your own MSP — or expanding into international markets — this conversation is packed with wisdom. ⏱️ Timestamps: 00:00 – Meet Omar Romero & Rose IT Services Limited 01:00 – Caribbean vs North America: differences and similarities 02:30 – How the 2008 financial crisis changed everything 05:00 – Learning the MSP model while doing an MBA 06:30 – Why Omar started his own business instead of franchising 08:00 – Hiring struggles as a one-man MSP scaling up 09:30 – The reality of being a generalist in small IT teams 10:30 – Documentation, disaster planning & COVID’s impact 12:00 – Automating and adapting with AI & better tooling 13:00 – Realistic work-life balance: blocking time for family 14:00 – Traveling while working — redefining flexibility 15:00 – Cultural nuances in tech communication across regions 16:30 – The personal touch of Caribbean client service 17:00 – Lessons from client loss and fast-changing tech 18:00 – Cybersecurity is no longer optional — and it’s hard 19:00 – Final thoughts and reflections on soft skills 🎙️ Hosted by: Evgeniy Kharam 👤 Guest: Omar Romero, CEO of Rose IT Services 🌐 Learn more: https://www.rose-it.com/