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mscrm-addons is taking its document automation expertise beyond Dataverse and into Dynamics 365 Business Central. In this episode of PartnerTalks, host Rick McCutcheon speaks with Michael Dohr, COO of mscrm-addons, about the company’s 20-year journey as a Microsoft ISV and why 2026 marks a major expansion into the Business Central ecosystem. They cover: • Why Business Central layouts and reporting remain a Partner pain point • How Word-based document design can simplify ERP projects • What “AI readiness” really means for ISVs • Making document automation accessible to Copilot and agents • Why 95%+ of revenue flows through the Partner channel • The roadmap for a Q2 2026 Business Central launch If you deliver Dynamics 365, Power Platform, or Business Central solutions, this conversation is packed with practical insights on reducing delivery friction and creating repeatable services around documents and automation. Learn more about mscrm-addons and Documents Core Pack at mscrm-addons.com 00:00 Intro 00:35 Michael Dohr background and 20 years in Dynamics 01:05 Origins of Documents Core Pack 02:05 Growth to 4,000 customers and 600 new in 2025 02:40 Why mscrm-addons is Partner-first 05:20 What “Frontier Partner” and AI readiness mean 06:40 Copilot and agent-based document automation 07:40 Why move into Business Central now 08:50 Business Central layout and reporting pain points 09:40 Word-based design approach 10:50 Business Central roadmap and Q2 2026 target 11:15 Faster onboarding and Office add-in modernization 12:05 Security, regional data centers, and sovereignty 13:00 Global Partner support coverage 13:35 2026 events and conferences 14:45 Closing