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We explore how Stephen Glover grew Peak Property Management from zero experience to 1,300 doors by reshaping fees around value, hiring experts, and building a culture of responsiveness and ownership. Profit finally arrived when the model matched the promise, and growth accelerated by saying no to the wrong clients and yes to clear standards. • shifting from owner-does-all to vision-led leadership • rebuilding fees around provable value, not market averages • rolling fee changes to current clients with minimal churn • creating recurring revenue via a monthly maintenance package • turning down 4,000+ units to protect service and culture • codifying responsiveness and communication into weekly KPIs • hiring stronger players and empowering decisions at the edge • sustaining growth with BDMs, marketing, and a founder podcast • nurturing reputation and relationships to drive referrals • balancing family time with scalable, high-leverage marketing If you've got something valuable out of today’s episode, please share it with a friend or colleague. And don't forget to subscribe and leave a review so you never miss out on future insights and strategies and tactics visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.