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The last couple of months moved fast. Audion kicked off the year with overlapping events, back-to-back productions, and then a snowstorm that shut down Boston just days before a major live event. Flights were canceled. Crews were scattered across the country. The production was scheduled on a university campus in front of a live audience. They had roughly 48 hours to pivot. In this episode of OFFICE HOURS, Ben and Trae break down how they guided the client through high-pressure decisions, what changed when the event shifted from in-person to fully virtual, and why making the call early ultimately saved the production. They also discuss: • The three options presented to the client • What real contingency planning looks like • Rebuilding the run of show for a virtual audience • Producing a broadcast that a CEO described as “Olympics-level” • Maintaining executive presence in a high-stakes environment • The kind of trust that only develops after years of working together This episode offers a behind-the-scenes look at leadership under pressure — and what it takes to execute when everything around you is uncertain. 00:00 – Intro: Two and a Half Months of Chaos 01:15 – January Hit Like a Ton of Bricks 03:20 – The Austin Ice Storm Pivot 06:10 – Turning a School Campus into a Live Studio 08:40 – The Boston Crisis Begins 10:30 – The 3 Options We Gave the Client 13:00 – Flights Canceled. National Emergency. 15:00 – Going Fully Virtual 17:30 – “It Felt Like Watching the Olympics.” 19:00 – Executive Presence in the CEO’s Office 21:00 – Trust at Scale with Long-Term Clients 23:30 – Gratitude + What’s Next