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How CQC Measures People’s Experience | Mastering the New CQC Assessment Framework – Episode 1 Welcome to Episode 1 of Mastering the New CQC Assessment Framework by Care Sync Experts. In this episode, we dive deep into how the Care Quality Commission (CQC) measures People’s Experience under their latest assessment criteria. This evidence category is the most important part of your inspection, directly influencing your overall rating. Your clients’ voices matter most to inspectors. They listen carefully to what service users and families truly feel and say about your care. We explain exactly how CQC gathers feedback, from direct interviews and surveys to online reviews and feedback from carers. You’ll learn proven methods to capture valuable client feedback, demonstrate responsiveness through clear actions, and present powerful evidence during inspections. We’ll also help you avoid common mistakes, ensuring your feedback processes are inclusive, organised, and fully accessible. Care Sync Experts specialise in preparing care providers to achieve a rating of Good or Outstanding by embedding effective feedback systems into everyday practice. Subscribe for more expert guidance and stay inspection ready at all times. Connect with Care Sync Experts: Website: www.caresyncexperts.co.uk Email: hello@caresyncexperts.co.uk Phone: 0333 577 0877 Care Sync Experts To watch more videos and get new video updates please subscribe to our channel and stay with us: / @caresyncexperts ✅ Stay Connected With Us. 👉TikTok: / caresyncexperts 👉Instagram: / caresyncexperts 👉Webside: https://www.caresyncexperts.co.uk 👉Contact: hello@caresyncexperts.co.uk ====================================. ✅ Other Videos You Might Be Interested In Watching 👉CQC vs CIW vs RQIA – What’s the Difference in UK Care Regulations? • CQC vs CIW vs RQIA – What’s the Difference... 👉How to Register a Domiciliary Care Agency under RQIA • How to Register a Domiciliary Care Agency ... 👉 The Importance of Safeguarding in CQC Interviews • CQC Interviews: The Safeguarding Experienc... 👉 How to Develop a Comprehensive Care Plan for Your Clients • The Future of Care Plans: A 2025 Comprehen... ==================================== #cqc #cqcinspection #cqc2025 #cqcrating #cqcevidence #careagency #homecare #careprovider #carequality #cqcframework #cqctraining #careexperts #caremanagement #cqcreadiness #carebusiness #cqcaudit #cqctips #caresector #cqcupdates #cqcreport ==================================== Copyright Notice: This video and my YouTube channel contain dialog, music, and images that are property of Care Sync Experts. You are authorised to share the video link and channel and embed this video in your website or others as long as a link back to my YouTube channel is provided.