Making customer interactions more positive скачать в хорошем качестве

Making customer interactions more positive

How are you wording your comments to people? Are you putting a negative spin on your answers to your customers? Jeff reveals tips on how to create a more positive impression with your customers and coworkers. ABOUT HALL OF FAME BUSINESS SPEAKER, JEFF MOWATT: When it comes to customer service expertise, Jeff didn’t just read the book – he wrote it! He’s the author of the best-selling business books, Becoming a Service Icon in 90 Minutes a Month and Influence with Ease. He heads his own training company and has written and produced 13 self-study coaching tools. His Becoming a Trusted Advisor column has been syndicated and featured in over 200 business and on-line publications. With over 25 years as a full time professional speaker, Jeff knows how to engage a group. He has served as the national President of the Canadian Association of Professional Speakers (CAPS). The Global Speakers Federation awarded Jeff with the highest earned speaking designation in the industry; the Certified Speaking Professional (CSP). Of the over 5,000 professional speakers in the worldwide federation, less than 7% achieve this degree of distinction. To top it off, Jeff was inducted into the Canadian Speaking Hall of Fame, (HoF). Hall of Fame membership is considered a lifetime achievement award for “outstanding excellence in the speaking industry.” With a Jeff Mowatt presentation, your team members get one of the most award-winning, engaging speakers in the country. Receive updates of Jeff’s free 30-second customer service tips at https://jeffsbusinesstips.com/ Subscribe to Jeff’s YouTube channel at    / @jcmowatt   Check out his website at http://www.jeffmowatt.com/ To discuss booking Jeff for your team, contact: JC Mowatt Seminars Inc. 60 Wildwood Drive SW. Calgary, AB. Canada, T3C 3C5 1-800-JMowatt (566-9288)