2026 BPO and CX outlook with Peter Ryan скачать в хорошем качестве

2026 BPO and CX outlook with Peter Ryan

I have met Peter Ryan many years ago. He is one of not many global experts who on a daily basis takes a closer look into BPO and CX world. Every year Peter creates surveys, writes reports, organizes events and runs dozens of business talks with BPO leaders from all over the world. On January 2026 Peter has visited Warsaw (Poland), where my podcasting studio is located and I used this opportunity to invite him for a business talk. We have discussed business trends for BPO and especially CX BPO industry for 2026. A good and deep talk, which is worth to be listened. Enjoy! Links: Peter Ryan on Linkedin -   / peter-ryan-montreal   Ryan Strategic Advisory - https://ryanadvisory.com/ CX Outsourcers - https://cxoutsourcers.com/ **************************** My name is Wiktor Doktór and on daily basis I run Pro Progressio Club - https://proprogressio.com/en/activity... - it's a community of many private companies and public sector organizations that care about the development of business relations in the B2B model. In the Good Morning BSS World podcast, apart from solo episodes, I share interviews with experts and specialists from global BPO/GBS industry. If you want to learn more about me, please visit my social media channels: YouTube -    / wiktordoktor   Here is also link to the English podcasts Playlist - https://bit.ly/GoodMorningBSSWorldPod... LinkedIn -   / wiktordoktor   You can also write to me. My email address is - kontakt(@) wiktordoktor.pl **************************** This Podcast is supported by Patrons: Marzena Sawicka   / marzena-sawicka-a9644a23   Przemysław Sławiński   / przemys%c5%82aw-s%c5%82awi%c5%84ski-155a4426   Damian Ruciński   / damian-ruci%c5%84ski   Szymon Kryczka   / szymonkryczka   Grzegorz Ludwin   / gludwin   Adam Furmańczuk   / adam-agilino   Anna Czyż -   / anna-czyz-%f0%9f%94%b5%f0%9f%94%b4%f0%9f%9...   Igor Tkach -   / igortkach   Damian Wróblewski –   / damianwroblewski   Paweł Łopatka -   / pawellopatka   Ewelina Szindler –   / ewelina-szindler-zarz%c4%85dzanie-mark%c4%...   Wiktor Doktór Jr -   / wiktor-dokt%c3%b3r-jr-916297188   Agata Stolarz -   / agata-stolarz   Once you listen, give a like, subscribe and join Patrons of Good Morning BSS World as well. Here are two links to do so: Patronite - https://patronite.pl/wiktordoktor Patreon -   / wiktordoktor   Or if you liked this episode and would like to buy me virtual coffee, you can use this link https://www.buymeacoffee.com/wiktordo... - by doing so you support the growth and distribution of this podcast. **************************** 00:00 Introduction 02:52 2026 forecast 08:11 nearshoring vs offshoring 11:19 CX Outsourcers 2026 13:34 other CX events 16:34 surveys and reports 20:58 top three countries to watch in 2026 24:31 final comments