The AI Revolution in Customer and Employee Experience скачать в хорошем качестве

The AI Revolution in Customer and Employee Experience

Exceptional customer service requires optimizing both customer and employee experiences while equipping agents with the right tools. The AI revolution is well underway in this space, with 49% of companies already leveraging AI for Customer Experience (CX) and Employee Experience (EX). This trend is expected to grow as more businesses recognize the value of AI in empowering contact center employees and enhancing service delivery. About RingCentral: RingCentral is a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions that empower businesses with conversation intelligence, unlocking rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Say hello to a new era of AI business communications. CLICK HERE: https://shorturl.at/dS02S for more information about RingCentral. About Shep Hyken: Shep Hyken is a customer service and CX expert, an award-winning keynote speaker, and New York Times and Wall Street Journal bestselling author. CLICK HERE: https://hyken.com to learn more about Shep Hyken. 0:00 - Introduction 0:06 - Importance of Technology and Empowered Employees 0:29 - Overview of the Survey 0:47 - AI Usage in Customer and Employee Experience 1:18 - Dual Focus on CX and EX 1:44 - Advantages of AI 2:07 - Success Stories with AI 2:35 - Introduction to RingCX 3:05 - Future of AI in Customer and Employee Experience 3:21 - Call to Action 3:39 - Conclusion