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Ways to Improve Patient Satisfaction

This video describes the Top Ways to Improve Patient Satisfaction. Patient satisfaction, while always a critical factor, has recently gained momentum in the healthcare space. In the wake of the patient-centered healthcare environment, patients are demanding a bigger role in managing their healthcare, and they expect a higher level of commitment and care from their providers. Healthcare providers are adjusting their strategic plans accordingly. --- How to Improve Patient Satisfaction ---- Go Digital In the era of the internet, there is no reason to not connect and engage with your patients. Around 40% of doctors agreed that using digital channels to connect and communicate with patients will boost patients outcomes. Decrease Wait Time There is nothing more frustrating than showing up on time for an appointment only to wait in the waiting room for about 30 mins before your turn comes. Most of the patients would switch to doctors for a short waiting time. Keep Your Staff Happy Creating a happy and uplifting work environment for your staff can make for a better overall patient experience. A strong relationship has been proven to exist between staff satisfaction and patients' perceptions of the quality of their care. Educate your Patients Providing your patients with the necessary information is critical to achieving a positive patient experience. A patient will feel empowered when he or she leaves your office with more knowledge about his or her diagnosis and treatment options. Train your Employees Make sure your employees are focused on delivering service that is not only high-quality but also delivers a positive patient experience. The first step to ensuring patient-centric care is by making sure that your employees have this common goal in mind. Your staff must realize the significance of providing excellent service to patients and their families. It is critical to hold your employees responsible for the overall patient experience. Build a Follow-up Mechanism Patients usually get irritated by the inability to communicate with their providers between appointments. You can use technology and build systems that open the lines of communication between the doctor and the patient. This will not only foster long-term patient relationships but will create better clinical outcomes by making it easy for patients to schedule appointments. Make it Personal Healthcare professionals who make an effort to maintain eye contact with their patients - rather than distractedly looking at computer screens and charts - demonstrate their dedication to the patient. Some practitioners may choose to have a medical scribe in the room for this very reason, allowing them to "listen with their eyes" while the scribe takes notes. Saying a patient's name also helps individualize and personalize the patient experience, as does asking questions like, "What matters to you?" Upgrade your Old System When we are talking about patient satisfaction and patient experience, upgrading outdated internal systems is the key. Even small changes to appointment scheduling platforms, waiting room signage and systems, and nurse call buttons can have a significant impact on patient satisfaction. Keep your Practice Neat and Clean No patient wants to receive care in an environment that doesn't feel safe and clean. Practicing cleanliness in all areas of the institution, from the waiting room to the physician's office, helps protect patients and puts them at ease. It's also one of the core areas evaluated by the HCAHPS survey. For detailed information on this topic read our blog: https://webmedy.com/blog/ways-to-impr... SUBSCRIBE NOW:    / webmedy   -------------------------------SOCIAL---------------------------------- Website: https://webmedy.com Blog: https://webmedy.com/blog/ Pinterest:   / webmedy   Linkedin:   / webmedy   Facebook:   / webmedy   ------------------------ Thanks for Watching! Webmedy Wakening Wholesome Wellness --------------------------------- #webmedy #wellness #wellnesstips