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I bought a brand new Joyetech eVic VT which comes with a eGo ONE Mega tank and airflow. The tank and airflow don't have a proper grip on either piece to help leverage when twisting it together or apart. Instead it is covered with a glossy paint that makes it easy for your fingers to slip while screwing it together or apart. After the very first use, I had problems screwing all the pieces apart. Now my tank and airflow are stuck together and I've tried everything possible to take it apart without voiding my warranty. The store I got it from, www.acevaper.ca is refusing to take it back, saying that it is a manufacturer default. And after countless emails with Joyetech they are not handling my case seriously. #Joyetech asked me to fill out an excel form that they didn't even use and wasn't sufficient for them, so they asked me to provide a video to send them showing them that it won't come apart. I guess they don`t take the form I sent them before seriously. So here is the video. In the video I'm in the store from where I bought it. I'm filming while one of the sales reps is using rubber clamps to try to twist the tank off of the air flow. And it still won't come apart, as you will see after watching the video. I will include a link to the email thread with Joyetech to show you how neglectful they are at customer service. EMAIL THREAD BETWEEN MYSELF AND JOYETECH'S CUSTOMER SUPPORT (PDF for Download) Download link: http://www.pdf-archive.com/2015/09/30... Short link: http://document.li/kBGj