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How do you run fresh food, labor, and production from a single forecast? Live from NRF Day One, Evelyn McMullen of Nucleus Research sits down with Tom Herman, Chief Strategy Officer at Northgate Markets, to discuss unifying retail operations around one store, one forecast. Tom shares how Northgate is transforming from a traditional supermarket model into a restaurant-style, made-to-order experience—while managing fresh production, labor planning, and supply chain complexity across stores, a distribution center, and a large commissary. Topics include: Unified forecasting across labor, inventory, and production Fresh food execution at scale (including 1.5M+ tamales in a month) Change management and frontline adoption Why retail’s future looks more like a restaurant than a supermarket 🎥 Recorded live at NRF 00:00 Introduction & NRF Day One kickoff 01:02 Northgate Markets overview & operational complexity 03:13 Why unified forecasting matters in grocery retail 05:41 The challenge of multiple forecasting engines 07:24 From supermarket to restaurant-style operations 09:48 Fresh food, shrink, and profitability 10:03 Change management & frontline adoption 12:29 Advice for retailers starting a unified forecast journey 15:34 Inside Northgate’s commissary & tamale production 17:52 The Authentic Mexican Food (AMF) store concept 20:03 Technology unification challenges 21:18 Why this is a multi-year transformation 23:10 Store-led ordering & fresh replenishment 25:14 Expansion beyond California & customer mix 27:29 Closing remarks