Who Makes the Biggest Impact in a Hotel - The GM or the Housekeeper? скачать в хорошем качестве

Who Makes the Biggest Impact in a Hotel - The GM or the Housekeeper?

Just completed the Daily Check-In with Russell of Hotels, and today I answered the question everyone always wants to debate: Who has the biggest impact in a hotel—the General Manager or the Housekeeper? I shared my honest perspective on why the role that keeps the hotel clean, guest-ready, and operating day-to-day often makes the most immediate impact on the guest experience. Because in hospitality, service starts with what the guest sees, feels, and walks into—and that first impression matters. If you want to know why I said what I said (and how I think about hotel leadership from the ground up), check it out and join the conversation. #RussellOfHotels #DailyCheckIn #Hospitality #HotelLife #Leadership #GuestExperience #Housekeeping #HotelGM #HospitalityIndustry