I.T Help Desk Resume Sample 2024! скачать в хорошем качестве

I.T Help Desk Resume Sample 2024!

I.T Help Desk Sample Resume. Don’t Wait To Apply! Resume EXAMPLE / SAMPLE Below ________________________________________________ Of course, have your & contact info Six years of experience in customer service, three years’ experience in information technology, and six years of maintenance experience. Offering skills in technical support, software troubleshooting and installation great organization skills, experienced in Microsoft applications, hardworking and dependable. EXPERIENCE (Insert date ) I.T PROFESSIONAL Setting up media equipment for live steaming Perform hardware problem diagnosis and resolution Installing pc and pc applications, perform moves and system recovery Assisting end users with the use of Microsoft Office applications Accurate and timely documentation of customer and management reported incidents. INSTALL AND CONFIGURE HARDWARE AND SOFTWARE RECORD, TRACK, AND DOCUMENT THE HELP DESK REQUEST PROBLEM SOLVING PROCESS INCLUDING ACTIONS TAKEN THROUGH TO THE FINAL RESOLUTION RESPOND IN TIMELY MANNER TO REQUESTS AND ISSUES REPAIR AND REPLACE EQUIPMENT AS NEEDED PROVIDE ONSITE AND REMOTE SUPPORT TO END USERS ( Insert date ) I.T TECHNICIAN INTERN Part replacement (keyboards, cracked screens, motherboard) Setup and assemble desktop and laptop, deploy software and antivirus, update OS and upgrade systems hardware Receives and records customer problem/request/issues and captures necessary documentation Identify, research, and resolve hardware and software issues, image computers and perform virus removal Utilize ticketing system to assign, track and document all client interactions and steps to resolution Order computer parts, manage it inventory and log accurate count on over 1,500 computing assets (Insert date ) SERVICE TECHNICIAN, Assist in scheduling upcoming services. Responds to requests for telephone and in-person service calls. Completes required production forms, Assists in sales to current customers through contact on route. ELECTRONICS ASOCIATE, Assist in setting up computers for training room. Set up PC and laptop for display Answers phones and assist customers with package pickup EDUCATION HELPDESK PROFESSIONAL, Insert school Help desk Professional Diplom Training on how to support users of the Microsoft Office Suite or applications, use statistical information retrieval to diagnose and resolve common hardware and software problems. Provided with skills in software applications, hardware troubleshooting and local network support. Operating systems - Basics of Windows Operating Systems, desktop and taskbar management, control panel and storage device properties Trained to install, configure and troubleshoot DOS and the Windows family of operating systems High School High School Diploma SKILLS Software Installation Active Directory System upgrades Security, backup & recovery - Technical & user documentation Ticketing Microsoft Applications PC assembly