CX Therapy - Episode 3 - Doctors without service скачать в хорошем качестве

CX Therapy - Episode 3 - Doctors without service

CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out. In this episode, the host discusses the challenges of accessing healthcare services in the US and shares personal experiences with doctors and medical procedures. Highlights 💰 Healthcare costs in the US are extremely high, with unexpected bills and hidden charges. 🏥 Communication with healthcare providers can be difficult, with confusion over appointments and contact details. 💳 Insurance coverage may not always be clear, leading to surprise bills and confusion over payment. 🤔 Finding the right doctor and understanding their expertise can be a challenge. 👥 The healthcare system can feel impersonal, with limited time for consultations and a lack of personalized care. 📱 Technology and online platforms can help improve the patient experience and access to healthcare services. 🌍 The episode also touches on the global healthcare landscape, discussing monopolies and the importance of fair competition.