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If you have ever heard someone say, “We’re good. We put up a sticker that says Dial 9,” this episode is for you. Because the truth is simple: “Dial 9” is not the problem. It is the symptom. The real problem is what happens after 9-1-1 is dialed. Which network does the call ride? What location goes with it? Does it land at the right PSAP? Does it include dispatchable location that responders can actually use? And when your environment is a mix of legacy PBX, UCaaS, softphones, remote users, Wi-Fi, VPNs, and multi-building campuses, that simple call path can turn into a maze fast. In this episode of TiPS: Today in Public Safety, Fletch breaks down the gap between traditional MLTS (Multi-Line Telephone Systems) and what NG911 expects, not in marketing terms, but in real operational reality. We talk about why legacy “E9-1-1 thinking” falls apart in modern enterprise environments, where the device is mobile, the user is not always at a desk, and location is no longer a static record in a database. You’ll hear about: Why “dialing 9” does not make a call compliant or reliable How calls get misrouted when location and routing data are wrong Why dispatchable location is the real lifesaver, not the phone system brand What changes when NG911 brings IP networks, GIS routing, and richer data into the equation The questions every enterprise, campus, hospital, and government facility should be asking before they “migrate” This is a practical reality check for anyone responsible for enterprise telecom, public safety readiness, or NG911 planning. Because when the call goes wrong, the post-mortem will not care about your dial plan. It will care about what the responders knew, when they knew it, and whether they arrived fast enough. Copyright ©2026 Fletch911, LLC Media Productions http://Fletch911.com #NG911 #911 #PublicSafety #EmergencyCommunications #MLTS #DispatchableLocation #KarisLaw #RAYBAUMSACT #PSAP #ECC REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ / fletch911 ] For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ] and you can follow him on Social Media (such as X) @Fletch911 (/episodeEndnote/setting/id/x.com/fletch911) For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com