Reid Stephan: Consumers are looking for instant gratification with their digital health experiences скачать в хорошем качестве

Reid Stephan: Consumers are looking for instant gratification with their digital health experiences

Episode 133: https://thebigunlock.com/2022/09/06/c... Podcast with Reid Stephan, VP and Chief Information Officer, St. Luke’s Health System "Consumers are looking for instant gratification with their digital health experiences" In this episode, Reid Stephen, VP and CIO of St. Luke’s Health System, discusses how consumer research drives digital priorities, mobile applications, and other digital features. He also talks about creating a robust technology infrastructure to deliver the superior experiences consumers demand and expect today. St. Luke’s Health System is a large health system looking to deliver outstanding digital experiences to its patients. Reid discusses three things that significantly impact a frictionless patient experience and talks about how they approach care management, home health, remote monitoring, and more. Take a Listen. Show Notes 01:29 About St. Luke’s Health System and the populations that you serve. 03:18 What are your thoughts on the digital health program at St Luke's? Tell us about your current priorities as the CIO in supporting digital initiatives for the organization. 07:33 What are your consumers telling you about what they’d like to see and therefore what might go on your roadmap? 11:41 What are some of the common metrics that you track when trying to understand whether your investments in the digital programs are meeting expectations? 13:30 Are there any macroeconomic factors that are driving some of your priorities today, either at the national or at the regional level? 15:52 How has the payer mix changed for you and how does that drive your investment priorities? 17:12 How are you using data and analytics to drive access-related initiatives? 19:23 How are you setting up your whole IT infrastructure and your foundational platforms to successfully drive digital engagement? 22:27 Can you talk about the application solutions? You are Epic first, but how do you choose when enabling the digital features and functionalities that your consumers demand? 24:07 How are you addressing providers and caregivers’ expectations? 26:10 What’s your approach in care management, home health, and remote monitoring? 28:27 What are the one or two pieces of advice that you would like to share, either with your peers or with the technology provider community that wants to be a part of your journ