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On the Tiny Marketing Podcast, host Sarah Noel Block interviews Sara Nay, CEO of Duct Tape Marketing, about making the first few hires as a solo consultant. Nay explains that effective hiring starts before the job post by clarifying mission, vision, and values, then running a culture/fit interview before assessing skills. She recommends choosing a first hire by doing a one-week time audit to identify repetitive, draining tasks to delegate—often starting with an executive assistant or account manager to keep the consultant in a strategic role. Nay advocates hiring earlier than feels comfortable by starting part-time (around 10 hours/week) and scaling up. For onboarding, she emphasizes slow ramp-up, training and shadowing on one client at a time, daily check-ins with small task lists, using Loom videos plus checklists, time tracking from day one (e.g., Harvest), and documenting only critical recurring processes by mapping end-to-end client “flows.” Sara Nay is the CEO of Duct Tape Marketing, where she helps small businesses and marketing consultants turn strategy into scalable, repeatable systems their teams can actually execute. She started at the company as an intern and has spent over 16 years helping grow the organization while working with thousands of entrepreneurs, agencies, and fractional CMOs. Sara specializes in helping consultants move from solo operators to team leaders by building strong hiring practices, streamlined onboarding processes, and operational systems that support sustainable growth. Through her work with the Duct Tape Marketing network, she has helped train and certify marketing professionals around the world. Duct Tape Marketing: https://ducttapemarketing.com/ LinkedIn: / saranay 00:00 Welcome to Tiny Marketing 00:49 Meet Sarah Nay 02:11 Hiring That Actually Works 02:59 Values First Job Posts 05:24 Choosing Your First Hire 07:43 Start Part Time and Scale 11:37 Onboarding Without Overwhelm 15:09 Looms Checklists and Docs 17:33 Time Tracking and Profitability 22:19 Pricing and Raising Rates 25:15 Documenting Core Processes 28:13 Where to Find Sarah 28:36 Booked Out Blueprint Outro Website: https://www.sarahnoelblock.com/ LinkedIn: / sarahnoelblock Tiny Marketing Club: https://www.sarahnoelblock.com/club