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Chatbots have become more of a necessity now for companies big & small to scale their customer support & automate lead generation. According to Chatbots Life, Companies will save 2.5 billion customer service hours using chatbots by the end of 2023. Most companies today have an online presence in the form of a website or social media channels. They must capitalize on this by utilizing custom chatbots to communicate with their target audience easily. 𝐁𝐮𝐭 𝐡𝐚𝐯𝐞 𝐲𝐨𝐮 𝐞𝐯𝐞𝐫 𝐰𝐨𝐧𝐝𝐞𝐫𝐞𝐝 𝐡𝐨𝐰 𝐝𝐨 𝐂𝐡𝐚𝐭𝐛𝐨𝐭𝐬 𝐰𝐨𝐫𝐤? There are two categories of chatbots: one that works by following a series of rules, and another that uses artificial intelligence. Chatbot architecture is the spine of the chatbot. The type of architecture for a chatbot depends on various factors like use-case, domain, chatbot type, etc. Businesses save resources, cost, and time by using a chatbot to get more done in less time. Chatbots can now communicate with consumers in the same way humans do, thanks to advances in natural language processing. Natural Language Processing (NLP) chatbot takes some steps to convert the customer’s text or speech into structured data to select the related answer. Let us have a look at a detailed 𝐆𝐮𝐢𝐝𝐞 𝐭𝐨 𝐂𝐡𝐚𝐭𝐛𝐨𝐭 𝐀𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭𝐮𝐫𝐞. 📗 Grab a free ebook on Successful Bot Strategy for your Business 📗https://marutitech.com/white-paper/su... ➡️ Do you have more questions on how do chatbots work? What are their benefits? Do you know any more use cases & applications of chatbot? Share your views in the comments below. ⏰ 𝐕𝐢𝐝𝐞𝐨 𝐓𝐢𝐦𝐞𝐬𝐭𝐚𝐦𝐩𝐬: 0:00 - Introduction 0:06 - What is a Chatbot? 0:12 - Two Categories of Chatbots 0:18 - What is Chatbot Architecture? 0:37 - How do Chatbots Work? 0:55 - What is NLU (NATURAL LANGUAGE UNDERSTANDING)? 1:00 - What is NLP (NATURAL LANGUAGE PROCESSING)? 1:19 - How do Chatbots Benefit Sales, Marketing, & Customer Service Functions? 1:31 - How are chatbots useful? 1:41 - Conclusion 📄 𝐅𝐢𝐧𝐝 𝐭𝐡𝐞 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞 𝐚𝐫𝐭𝐢𝐜𝐥𝐞 𝐡𝐞𝐫𝐞: https://marutitech.com/chatbots-work-... 🔔 Also if you haven't already, 𝐬𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐭𝐨 𝐨𝐮𝐫 𝐘𝐨𝐮𝐭𝐮𝐛𝐞 𝐜𝐡𝐚𝐧𝐧𝐞𝐥 to learn about the latest technology trends & how they are impacting businesses: ❤ / marutitech Thanks for watching! ---- #chatbot #artificialintelligence #machinelearning Want more? 𝐅𝐨𝐥𝐥𝐨𝐰 𝐌𝐚𝐫𝐮𝐭𝐢 𝐓𝐞𝐜𝐡𝐥𝐚𝐛𝐬 on the links below for more such insights: LinkedIn: / maruti-techlabs-pvt-ltd Twitter: / marutitech Facebook: / marutitech Instagram: / marutitechlabs Medium: / marutitech ➡️𝐑𝐞𝐚𝐝 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐟𝐮𝐥 𝐚𝐫𝐭𝐢𝐜𝐥𝐞𝐬 𝐨𝐧 𝐨𝐮𝐫 𝐛𝐥𝐨𝐠 𝐡𝐞𝐫𝐞 - https://marutitech.com/blog/ About 𝐌𝐚𝐫𝐮𝐭𝐢 𝐓𝐞𝐜𝐡𝐥𝐚𝐛𝐬: We are a digital product development company and your guide on the digital transformation journey. Right from materializing your ideas through rapid application development, to improving processes via RPA and AI, to streamlining your customer support via chatbots, we do it all. Our 𝐦𝐢𝐬𝐬𝐢𝐨𝐧 is to help our clients build future-proof and intuitive digital products while guiding them with the best processes & practices that will allow them to undergo a successful digital transformation and scale sustainably. What is a Chatbot? | How do chatbots work? | A guide to Chatbot Architecture | AI Chatbot Explained ( • What is a Chatbot? | How do chatbots ... )