How to Prevent Passwordless Login Friction in CIAM | Andrew Conforti @ AuthCon 2025 скачать в хорошем качестве

How to Prevent Passwordless Login Friction in CIAM | Andrew Conforti @ AuthCon 2025

This session with Andrew Conforti, CIAM Architect at Okta/Auth0, explores how passwordless login creates new challenges for Customer Identity and Access Management (CIAM)—and what your team can do about them. Andrew shares practical guidance on how to detect and fix fragmented user accounts, reduce login friction, and guide users back to their data even after forgotten credentials or device changes. You’ll learn how to use tools you already have (like passkey prompts, account linking, and post-login flows) to preserve loyalty, reduce duplicate accounts, and support seamless identity recovery. 📌Explore AuthCon: https://www.authcon.io/ ⏱️ Timestamps: 00:00 – Introduction and Session Overview 01:21 – Setting the Stage: CIAM History and Digital Consumer Services 02:14 – The Ideal Post-Password Login Experience 03:32 – Changes and Benefits of Leaving Passwords Behind 04:44 – New Challenges in a Passwordless World 06:18 – When and Why Account Confusion Happens 07:11 – Impact of Account Confusion on Engagement and Loyalty 08:07 – Identifying and Measuring Account Issues 09:38 – Components and Tools for Addressing Challenges 10:33 – Account Linking and Upgrading Authentication Factors 12:14 – Using Post-Login Flows to Guide Users 13:09 – Detecting Missing Data and Healing Accounts 14:13 – Best Practices and Forward-Looking Recommendations 🔔 Subscribe for more AuthCon speaker insights