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Chris Myers, Assistant Professor and Academic Director of Executive Education at Johns Hopkins Carey Business School Christopher G. Myers, PhD is an Assistant Professor and Academic Director of Executive Education at the Johns Hopkins Carey Business School, with joint faculty appointments in the School of Medicine and Armstrong Institute for Patient Safety & Quality. His research explores questions of learning, development, and innovation in organizations, and he focuses in particular on learning in health care organizations and other knowledge-intensive industries. Chris's work has been published in a variety of leading academic journals in the fields of management and medicine, and has received multiple national and international awards. He also writes regularly for practice-oriented publications including the Harvard Business Review. Prior to joining the faculty of Johns Hopkins University, Chris was an Assistant Professor at the Harvard Business School, and earned his PhD in management and organizations at the University of Michigan Ross School of Business. 00:00 Introduction 01:30 Johns Hopkins Business School & Executive Education 03:10 Interest in Underlying Cosmic Logic 05:10 Studying Business as Chapel Hill 09:17 Learning from Failure 11:15 Inspiration for Becoming an Academic 12:54 Studying Flight Crews that Transfer Patients 16:30 Developing Expertise in a Complex Environment 18:16 Value of Storytelling vs Factual Reporting 21:17 Formal Debriefs, Informal Story Sharing, and Downtime 23:42 The Challenge of Replicating Chance Encounters Virtually 25:42 Vicarious Learning 30:52 Incidental Learning 33:22 Opportunities for Vicarious Learning in a Virtual Environment 36:56 Additional Methods to Support Adaptive / Vicarious Learning 40:05 The Center for Positive Organizations 42:20 Learning Value of Exceptional Successes 45:30 Extreme Failure is more Obvious than Extreme Success 48:23 Johns Hopkins: Meaningful Outcomes of Healthcare Management 49:35 Healthcare Organizations Approach to Burnout 54:40 Facilitating learning and knowledge transfer in a virtual environment 58:30 Lessons Learned 1:06:24 Next Steps for Research 1:09:03 Semi-Formal Learning Adaptability and Informal Workarounds 1:12:00 Building on a Culture of Learning 1:16:47 Shift Away from Formal Training 1:20:52 Scaling Breadth: Problem Solving in Unusual Scenarios