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Intelligent Automation in the Service Sector

This P-Talk discusses how intelligent automation (a combination of robotic process automation and artificial intelligence) in the service sector can offer unprecedented economies of scale and scope, maximizing service-sector productivity, as most costs are incurred in their development. Physical robots cost a fraction of adding to the headcount, and virtual robots can be deployed at negligible incremental cost. Virtual service robots (e.g., chatbots and virtual agents) can be scaled at close to zero incremental cost. Such dramatic scalability does not apply only to virtual service robots but also to visible ones such as holograms. Good examples of chatbots are “Hey Siri” and “Hey Google.” People are allowing and trusting chatbots to influence their everyday decisions. Speaker: Professor Jochen Wirtz (   / professorjochenwirtz  ) #APO #ProductivityTalk SUBSCRIBE to our channel:    / apochannel1   Videos are uploaded weekly. FOLLOW US for updates on our activities Facebook:   / asianproductivityorganization   Twitter:   / theaponews   LinkedIn:   / asian-productivity-organization   VISIT https://www.apo-tokyo.org/ to find out more. For questions, please write to: p-talk@apo-tokyo.org.