Automated quality assurance in customer service Webinar 28.01.2026 скачать в хорошем качестве

Automated quality assurance in customer service Webinar 28.01.2026

Automated quality assurance in customer service. Challenges, implementation, cases This is the third webinar in the series titled “AI for Contact Center Executives”. In this session, we will show how AI-based quality assurance can be implemented in real contact center operations with minimal integration effort and full managerial control. Using concrete examples from QAWacht, we will walk through the full end-to-end QA process — from call analysis and quality scoring to dashboards, governance, and operational decision-making. What you will learn: How automated QA can replace sample-based controls What real-world implementation looks like in terms of effort, risks, and timelines How AI supports — not replaces — human responsibility in QA decisions