Elevate IT Efficiency: ServiceNow's AI Use Cases Explored скачать в хорошем качестве

Elevate IT Efficiency: ServiceNow's AI Use Cases Explored

T teams are under pressure to resolve incidents faster and deflect repetitive tickets—without adding headcount. Learn how ServiceNow Generative AI and Microsoft Copilot Studio work together to transform IT service delivery. See practical demos and secure integration patterns that improve agent productivity and self‑service immediately. WHAT YOU’LL LEARN In this webinar, you’ll discover: ✅ A proven two‑path strategy: native Now Assist for ITSM + Copilot Studio ✅ How ticket and chat summarization speeds handoffs and accuracy ✅ How to auto‑generate resolution notes, codes, and knowledge articles ✅ How intent‑based requests pre‑fill catalogs and deflect tickets ✅ Licensing, roadmap, and ROI considerations for ITSM Pro + Now Assist ✅ Secure deployment patterns connecting Microsoft Teams with ServiceNow KEY TOPICS COVERED 📌 ServiceNow Now Assist capabilities for ITSM 📌 Copilot Studio integration with ServiceNow 📌 Agent and Virtual Agent summarization 📌 Knowledge creation from incidents 📌 Intent‑based service requests and deflection 📌 Teams + ServiceNow integration patterns 📌 Measuring ROI from deflection and productivity Resources & Next Steps: 👉 Follow us on LinkedIn: linkedin.com/company/concurrency/ 👉 Learn more: www.concurrency.com