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When people lack Emotional Intelligence (EQ) they say things that leave others scratching their heads. "Did I just hear you say that?" Psychotherapist Dr. Les Carter lists 12 common phrases you might hear from such a person as he guides you toward a more enlightened way to communicate with others. Dr. Les Carter is a best selling author and therapist who lives in Dallas, Tx. In the past 39 years he has conducted over 60,000 counseling sessions and many workshops and seminars. Books by Dr. Carter: https://store.bookbaby.com/book/When-... https://www.amazon.com/When-Pleasing-... https://www.amazon.com/Anger-Trap-You... Dr. Carter's online workshops on narcissism, anger management, and overcoming infidelity: http://drlescarter.com/video-workshops/ While Dr. Carter does not conduct online counseling, he has vetted a group who can assist: https://betterhelp.com/drcarter