Automated AI driven CSAT Validation скачать в хорошем качестве

Automated AI driven CSAT Validation

Problem Statement – Client is faced with low CSAT scores across multiple interactions, even though all interaction SOPs are strictly complied with and internal QM are not able to flag any non-adherences. This leads to possible SLA breaches and resultant revenue losses. Solution – to devise a mechanism that will determine customer satisfaction levels, prove complete SOP compliances and establish agent proficiencies directly from the interaction that is happening between the agent and the customer, without any human intervention. Objective - Deriving an unbiased and unprejudiced customer satisfaction level. Bottom Line - Our solution will help Client to – Determine the true customer satisfaction levels being delivered Control any dissatisfaction before it escalates into low CSAT scores Counter any perceived / biased low CSAT scores with data backed, scientific CSAT scores Protect against any unwarranted revenue losses