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An overview of the Childline service, what difference Childline’s confidentiality makes and how the service works with other professionals. Children and young people contact Childline in lots of ways – on the phone, via email, or by using Childline’s 1-2-1 online chat service. Today, almost three-quarters of our counselling sessions take place online. Our confidentiality policy is an essential feature of the service and it’s what makes us unique. It allows a safe space for children to speak to Childline about anything, without the worry that this information will be shared with others. We work with children and young people to build up trust and empower them to access the right support, based on their individual needs. Children and young people have access to a variety of resources on the Childline website, including lots of information on any topics they might be worrying about. They can also access wellbeing resources like the Calm zone, the Art box, the Mood journal, games and the Mental health first aid kit. They can also access peer support and advice on Childline’s message boards. Find out more about Childline: https://www.childline.org.uk Find out more about Childline’s confidentiality policy: https://www.childline.org.uk/about/co... -- Music: Simon Webster – 'Among Us' - Artlist -- NSPCC Learning provides accessible safeguarding and child protection training and resources for anyone working or volunteering with children. To find out more, visit nspcc.org.uk/learning