Service: Concept, Importance and Characteristics | Management скачать в хорошем качестве

Service: Concept, Importance and Characteristics | Management

NTA NET Management: https://www.doorsteptutor.com/Exams/U... NTA NET Labor Welfare: https://www.doorsteptutor.com/Exams/U... CA: https://www.doorsteptutor.com/Exams/CA/ IAS Mains Management Optional https://www.doorsteptutor.com/Exams/I... NTA NET Paper 1 Online Crash Course - https://www.doorsteptutor.com/Exams/U... NTA NET Paper 1 Mock papers - https://www.doorsteptutor.com/Exams/U... NTA NET Paper 1 Practice questions - https://www.doorsteptutor.com/Exams/U... NTA NET Paper 1 Postal Course - https://www.examrace.com/NTA-UGC-NET/... NCERT, Yojana, Kurukshetra, Down to Earth, Science, Social Studies and More interesting topics subscribe at Examrace:    / examrace   NCERT, Yojana, Kurukshetra, Down to Earth, Science, Social Studies and More interesting topics subscribe at ExamraceHindi:    / examracehindi   For classes nursery to class 5 videos subscribe to FunProf:    / funprof   For Science Class 11-12 and important topics subscribe to DoorStepTutor:    / doorsteptutor   MEANING Any activity performed to deliver value to the customer but without transferring the ownership. It is intangible i.e. it can not be seen. It can only be felt. For example, hotel services, cab services etc. IMPORTANCE To offer convenience while transacting especially in case of banking service. Fulfilling the various requirements like offering a stay at a hotel, giving a ride, treating a patient. Saves time as customer gets every thing within a stipulated time. CHARACTERISTICS Intangibility: The service can only be felt. It cannot be seen or touched. Perishable: It gets consumed along with the service itself i.e. it cannot stored or returned. Inconsistency: It basically implied that a service is not uniform. For example it may be possible that the haircut last time was better than this time. Inseparability: Services are basically produced and consumed simultaneously. Let’s practice Which of the following is not the characteristics of services? Inseparability Inventory Inconsistency Tangibility Which of the following is the goal of imparting a service? Satisfaction Profit Delivering products Convenience CHAPTER 00:00 Service: Concept, Importance And Characteristics 00:17 Meaning 01:34 Importance 03:30 Characteristics 08:36 Lets Practice Meaning of Service, Importance of Service, Characteristics of Service, Inseparability, Inventory, Inconsistency, Tangibility, goal of imparting a service #ugcnet #doorsteptutor #examrace