How this Practice Improved Medical Answering Service Call Compliance скачать в хорошем качестве

How this Practice Improved Medical Answering Service Call Compliance

Need a call service that doctors like? Paola Lumia, practice administrator for Soma Medical Center, shares her 16-year journey with the company and how PerfectServe has fixed their call management system. She explains how the app made it easier to set schedules and run their on-call service, and how providers have been satisfied compared to their prior call service that simply forwarded calls without records or voicemail options. Paola highlights key benefits: message tracking and follow-up, fewer patient complaints (including for a large Spanish-speaking patient population), faster and more reliable support when technical issues arise, and improved accountability versus past problems like wrong call transfers and limited support hours. She also describes Soma’s scale (nearly 40 pediatric providers and about 62 total across pediatrics, internal medicine, and OB/GYN) and how extended office hours and Saturday openings help manage high pediatric call volume. Finally, she emphasizes the importance of compliance metrics for insurers—especially documenting callbacks within 15 minutes and monitoring message turnaround times—and notes PerfectServe has helped Soma meet these standards. 00:00 Insurance Compliance & Fast Callback Metrics (Why It Matters) 00:20 Meet Paola: 16 Years Growing Soma Medical Center 01:00 How Many Providers & Specialties Soma Supports 01:29 Finding PerfectServe: Research, Reviews & Demos 02:12 Before vs After: Records, Voicemails & Patient Follow‑Up 02:54 Managing High Call Volume with Extended Hours & Weekends 03:41 Serving Spanish-Speaking Patients (Fewer Complaints) 04:00 Doctor Experience: App Reliability + 24/7 Support Saves the Day 05:23 Old On-Call Service Frustrations (Transfers, No Answers) 06:02 Tracking Metrics for Insurers: Compliance, Response Times & Reimbursement 07:05 Wrap-Up: Smooth Operations Across Offices + Strong Support Learn more about PerfectServe: ▶️ Medical Office Voicemail Tips:    • Medical Practice Voicemail Template Tips f...   ▶️ Pediatrician Uses an Efficient Scheduling Tool:    • How this Pediatrician Uses a Transparent a...   ▶️ Why Hopewell Health Uses PerfectServe:    • From Paper Tracking to an Efficient Call S...   #medicalpractices #perfectserve