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DETEKLAB Client Onboarding

DETEKLAB Client Onboarding is a structured, step-by-step process designed to help clinics and healthcare partners quickly and efficiently start using the platform. It ensures that each client is properly set up, aligned with laboratory partners, and ready to begin operations with minimal friction. The onboarding begins with account registration and verification, where the clinic provides its basic details, licensing information, and authorized users. This is followed by profile configuration, including service preferences, location, and operational requirements. Next, clients can browse and select available laboratory tests from partnered laboratories. Each test is pre-configured with pricing, turnaround time, and handling requirements, ensuring transparency and ease of selection. Once tests are selected, the client proceeds to schedule sample collection, choosing from available pickup days and time slots set by the laboratory. This step is critical for proper handling of samples, especially time-sensitive ones like blood, ensuring timely transport and processing. The onboarding also includes logistics alignment, where pickup schedules, sample handling protocols, and labeling requirements are standardized between the clinic and the laboratory. Finally, the client gains access to the DETEKLAB dashboard, where they can manage orders, track sample status, view results, and monitor activity in real time. Overall, the onboarding process is designed to be simple yet comprehensive—allowing clinics to transition smoothly into a fully connected laboratory network, improving operational efficiency, turnaround times, and patient service delivery.