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What does the 2025 TransUnion Debt Collection Industry Report reveal about the future of collections? Adam Parks (Receivables Info), Manny Plasencia (TransUnion), Mark Naiman (DebtConnection), and Aristotle Sangalang (The Bureaus, Inc.) analyze the latest debt collection data and explain what agency leaders should prepare for in 2026. Discover key trends shaping consumer behavior, technology adoption, and industry strategy. ⏰ Key Moments (Timestamps) 00:00 – Introduction to Adam Parks, Manny Plasencia, Mark Naiman, and Aristotle Sangalang 02:30 – Consumer financial stress and shifting credit behaviors 07:00 – Rising balances, charge-offs, and uncertainty in the credit market 11:30 – Technology, automation, and the growth of self-service collections 17:45 – AI adoption across the debt collection industry 21:00 – Closing thoughts and executive takeaways for 2026 ❓ Frequently Asked Questions Q1: What is the 2025 TransUnion Debt Collection Industry Report? A1: The 2025 TransUnion Debt Collection Industry Report analyzes market data, consumer credit trends, and agency operations. In this discussion, Adam Parks of Receivables Info and Manny Plasencia of TransUnion break down what the report reveals about the future of debt collection. Q2: What trends are shaping the debt collection industry right now? A2: Mark Naiman of DebtConnection and Manny Plasencia of TransUnion explain that rising balances, consumer financial uncertainty, and changing communication preferences are major trends influencing how agencies operate. Q3: How is AI being used in debt collection? A3: The panel explains that AI in debt collection is increasingly used for data analysis, scoring, automation, and communication optimization, helping agencies manage rising account volumes more efficiently. Q4: Why are account volumes increasing for collection agencies? A4: According to Adam Parks and the webinar panel, increased borrowing, shifting credit scores, and economic pressure are contributing to higher account placements across the debt collection industry. Q5: What should debt collection agencies prepare for in 2026? A5: Insights from the 2025 debt collection data suggest agencies should invest in technology, improve digital engagement, and leverage data insights to adapt to evolving consumer behavior. Supplementary Links Webinar Center: https://receivablesinfo.com/webinars/ Receivables Info: https://receivablesinfo.com TransUnion: https://www.transunion.com DebtConnection: https://www.debtconnection.com Adam Parks LinkedIn: / adamparks Manny Plasencia LinkedIn: / manny-plasencia-69562631 Mark Naiman LinkedIn: / mark-naiman-itpmdr Aristotle Sangalang LinkedIn: / aristotle-sangalang-crcp-7974aa9 👍 Like this episode and 🔔 subscribe for debt collection industry insights and executive discussions. #DebtCollectionData #TransUnion #ReceivablesInfo