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On-call Technician Checklist

Being “on-call” without a system is a fast way to burn out technicians and damage customer trust. In this video, we break down the on-call technician checklist and policy our company uses to set clear expectations, protect the business, and keep emergency calls from turning into chaos. We walk through what an effective on-call policy should include, how a checklist keeps technicians accountable after hours, and why documenting this process is critical as you grow beyond a one-person operation. Whether you’re handling after-hours calls yourself or rotating technicians through an on-call schedule, this system helps eliminate confusion, missed steps, and costly mistakes. We’re also making our on-call technician checklist available for download so you can use it as a starting point and customize for your own company. Systems like this aren’t about micromanagement — they’re about consistency, protection, and scalability. #OnCallTechnician #OnCallPolicy #TechnicianChecklist #FieldServiceSystems #ServiceBusinessSystems #TradesBusiness #ContractorLife #SmallBusinessOperations #BusinessProcesses #SOPs #OperationsManagement #ServiceCompany #FieldTechnician #AfterHoursCalls #EmergencyService #ProcessOverChaos #SystemsBuildBusinesses #ScalingAServiceBusiness #BusinessInfrastructure #LeadershipInTrades #BeyondTheEstimates #BTE