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In this empowering WorkflowCon 2025 session, Tony Proctor, EA, teaches accounting firm owners and managers how to develop leaders at every level using coaching-centered management techniques. Tony emphasizes that leadership isn’t about having the answers—it’s about asking the right questions, enabling people to think independently, and creating a safe environment for growth. Tony introduces the Skill–Will Matrix, a practical framework for tailoring coaching strategies to four types of team members: High Skill / High Will: Empower and challenge High Skill / Low Will: Re-engage through purpose Low Skill / High Will: Train and support Low Skill / Low Will: Clarify expectations and build accountability He also explains the powerful 10-80-10 delegation model, where leaders set direction for the first 10%, let team members take ownership of the middle 80%, and return for the final 10% to refine the result. This approach helps teams gain confidence while preventing micromanagement and burnout. Throughout the session, Tony stresses the importance of shifting from an “expert mindset” to an enabler mindset. He provides practical coaching prompts—such as “What’s the real challenge here for you?” and “What would you do if I wasn’t here?”—to build problem-solving skills and accountability. The session concludes with actionable steps: choosing one team member ready for development, mastering a single leadership framework, and scheduling one intentional coaching conversation. Tony’s approach gives firm leaders a simple but powerful path to building a stronger, more capable team. Want to streamline your accounting workflow and never miss a deadline again? Go here: https://hubs.li/Q03jr_ML0 Financial Cents is the workflow management platform built for accounting firms to stay organized, hit deadlines, and scale with ease. It brings everything you need into one place—automated task tracking, client communication, team collaboration, and visibility into every project—so you can stop juggling tools and start running a more efficient, profitable firm. ______________________ Book a Demo - https://hubs.li/Q03qk4fw0 Start a free trial - https://hubs.li/Q03jr_QL0 ______________________ Connect with us: LINKEDIN: / financial-cents TWITTER: https://x.com/_financialcents FACEBOOK: / financialcents 🔔 Subscribe to our channel for additional tips and insights!