The New CX Operating Model: Powering Agentic AI with Deep Customer Intelligence скачать в хорошем качестве

The New CX Operating Model: Powering Agentic AI with Deep Customer Intelligence

AI is evolving from basic automation to intelligent agents. Join executives from Ada and Medallia to learn how they’re redesigning CX around Agentic AI—turning experience signals into smarter decisions, autonomous resolution, and measurable impact. See how Medallia insights continuously refine Ada’s reasoning, allowing you to deploy and improve AI agents with confidence, plus real-world use cases and ROI from brands like IPSY. Mike Murchison, CEO, Ada Courtney Shealy, SVP, Global Pre-Sales, Medallia ————— 0:00 Introduction - Medallia's Mission & Context Gap 1:30 The Problem: Broken Customer Experiences 3:45 Understanding the Context to Action Gap 6:20 Mike Murchison Introduces Ada 8:15 Ada's Mission: Making CX Extraordinary 10:30 Customer Example: Ipsy's AI Transformation 14:45 Ipsy's Results & Business Impact 17:20 The Integration: How Medallia & Ada Work Together 20:15 Agent CX Operating Model 24:30 People, Process, & Technology Approach 27:00 Ipsy's Journey: From Context to Action 31:15 The Partnership Vision & Live Demos 33:45 Q&A: AI Safety & Compliance in Banking 36:20 Q&A: Agent Training & Performance Data 38:00 Q&A: Agentic Networks & Personalization 39:30 Closing Remarks & Call to Action ————— Connect with Medallia: https://medallia.com Linkedin:   / medallia-inc.   X: https://x.com/medallia Facebook:   / medalliainc