How patient satisfaction scores affect healthcare | Amy Gutman MD, FACEP | TEDxEustis скачать в хорошем качестве

How patient satisfaction scores affect healthcare | Amy Gutman MD, FACEP | TEDxEustis

NOTE FROM TED: This only represents the speaker's personal views and understanding. Some viewers may find the discussion of addiction and obesity stigmatizing. TEDx events are independently organized by volunteers. The guidelines we give TEDx organizers are described in more detail here: http://storage.ted.com/tedx/manuals/t... Modern U.S. medicine is increasingly driven by metrics of patient satisfaction rather than patient outcomes. In this impassioned talk, Dr. Amy Gutman makes the case for why the focus on kind lies to improve satisfaction scores is drowning out the unpleasant truths that could make a real difference in the lives of patients. With over three decades of clinical, research, educational and corporate experience, Dr Amy Gutman MD, FACEP, is board-certified in Emergency Medicine with multiple Fellowships and specialized certifications. As the CEO of ToughLoveMD, she is unwaveringly committed to utilizing transformational medical science to empower your personal and professional resiliency. She strives to reduce the prevalence of debilitating chronic illnesses by challenging a healthcare industry that often profits from keeping people sick rather than encouraging wellness. Using a combination of sass, humor and empathy, she passionately empowers individuals to thrive mentally and physically to transform into resilient powerhouse leaders. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx