Top 3 AI use cases shaping the future of customer experience | ODSP1425 скачать в хорошем качестве

Top 3 AI use cases shaping the future of customer experience | ODSP1425

AI is moving beyond pilots to deliver real results in customer experience. In this session, discover the top three AI use cases every CX leader should know. Learn how AI-powered resolution engines are automating up to 80% of tickets, cutting handling times, and turning support into a revenue channel. Backed by insights from 100+ brand implementations, we’ll share proven strategies to boost CSAT, reduce costs, and drive measurable ROI. To learn more, please check out these resources: https://aka.ms/ignite25-plans-agentic... https://1drv.ms/v/c/2648b9c4156b0d78/... https://1drv.ms/b/c/2648b9c4156b0d78/... 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀: Jake Showalter 𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: This is one of many sessions from the Microsoft Ignite 2025 event. View even more sessions on-demand and learn about Microsoft Ignite at https://ignite.microsoft.com ODSP1425 | English (US) Pre-recorded | Intermediate (200) #MSIgnite, #Agenticbusinessapplications Chapters: 0:00 - Need for action-oriented AI beyond basic chat capabilities 00:03:02 - AI as a Business Outcome Engine 00:06:05 - AI analyzes customer-uploaded photos to trigger automated workflows such as refunds or replacements. 00:08:52 - Examples of industry-specific support needs in electronics, home goods, and automotive sectors. 00:10:06 - Early Adoption of GPT and Real-World Generative AI Applications 00:12:01 - Partnerships Driving Scalable, Measurable AI-Powered Customer Experience