Introduction To ISO 10002 скачать в хорошем качестве

Introduction To ISO 10002

ISO 10002 is an internationally recognized standard that focuses on customer satisfaction and complaints management. Designed to enhance the ability of organizations to handle customer feedback and resolve issues effectively, ISO 10002 provides a systematic framework for establishing and maintaining a customer complaints management system. This standard outlines principles and guidelines for organizations to effectively receive, process, and resolve customer complaints, fostering a customer-centric approach. By implementing ISO 10002, organizations can improve customer satisfaction, enhance their reputation, and build stronger relationships with customers. The standard emphasizes the importance of transparency, accountability, and continuous improvement in addressing customer complaints, ultimately contributing to the overall success and competitiveness of the organization in the marketplace. website- https://tnvakademi.com/ email - [email protected] #iso #audit #certification #tnvakademi #iso10002 #education Timecodes 0:00 - Introduction 0:40 - Defining ISO 10002 1:01 - Importance of Effective Complaints Handling 1:31 - Key Components of ISO 10002 2:16 - Process Approach to Complaints Handling 2:42 - Continuous Improvement 3:06 - Benefits of ISO 10002 3:52 - Conclusion