530: How to Prepare for Conflict, with Amy Gallo скачать в хорошем качестве

530: How to Prepare for Conflict, with Amy Gallo

Amy Gallo: HBR Guide to Dealing with Conflict Amy Gallo (http://www.amyegallo.com) is an expert in conflict, communication, and workplace dynamics. She combines the latest management research with practical advice to deliver evidence-based ideas on how to improve relationships and excel at work. She is the author of the Harvard Business Review Guide to Dealing with Conflict (https://amzn.to/3fqewhq) *, a how-to guidebook about handling conflict professionally and productively. In her role as a contributing editor at Harvard Business Review, Amy writes frequently about a range of topics with a focus on interpersonal dynamics, communicating ideas, leading and influencing people, and building your career. She is also co-host of Harvard Business Review’s Women at Work podcast (https://hbr.org/2018/01/podcast-women...) , which is in its sixth season. In this conversation, Amy and I discuss some of the key strategies that have emerged from her research on the most effective ways to prepare for conflict. We explore why a larger strategy is more important than a script, how to plan out your message, and the value of taking the other side’s perspective. Key Points • Be honest with yourself that a conversation may be difficult, but also seek a constructive way to frame it. • Take your counterpart’s perspective, but don’t assume you know everything they are thinking. • Plan your message by appealing to a shared goal. • Focus your efforts on framing the larger strategy and outcome rather than a specific script or phrases. • Avoid scripting out a conversation, but have clarity on how you will start and the 2-3 points you need to convey. • When conflict emerges in the organization, leaders are wise to lean into it rather than shutting it down in the moment. Resources Mentioned • Harvard Business Review Guide to Dealing with Conflict (https://amzn.to/3fqewhq) * by Amy Gallo • Harvard Business Review’s Women at Work podcast (https://hbr.org/2018/01/podcast-women...) • Amy Gallo’s website (http://www.amyegallo.com) Related Episodes • How to Manage Abrasive Leaders, with Sharone Bar-David (https://coachingforleaders.com/podcas...) (episode 290) • The Way Into Difficult Conversations, with Kwame Christian (https://coachingforleaders.com/podcas...) (episode 497) • The Way Out of Major Conflict, with Amanda Ripley (https://coachingforleaders.com/way-ou...) (episode 529) Discover More Activate your free membership (https://coachingforleaders.com/free) for full access to the entire library of interviews since 2011, searchable by topic.